Cover Companion Logo

Privacy Policy

Last Updated: 21/07/24

1. Introduction

Welcome to Cover Companion ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application.

2. Information We Collect

We collect the following types of information:

a) Personal Information:

  • Name
  • Email address
  • Physical address (optional)
  • Phone number (optional)
  • LinkedIn profile information (optional)
  • Payment information (processed securely by Stripe)

b) Usage Information:

  • Cover letter content
  • Job application details
  • Writing samples
  • Interaction with our web application
  • Preferences and settings

c) Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone setting

Our third-party services may collect other data as according to their Privacy Policies. See Section 11 for more details.

3. How We Collect Information

We collect information in the following ways:

a) Directly from you when you:

  • Create an account
  • Use our services
  • Connect your LinkedIn account
  • Contact our support team
  • Participate in surveys or promotions
  • Provide feedback

b) Automatically as you navigate our web application:

  • Through cookies and similar technologies
  • By recording your interactions with our service

c) From third-party sources:

  • LinkedIn (with your permission)
  • Other publicly available sources

4. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Generate personalized cover letters
  • Process payments via Stripe
  • Improve our AI models and service
  • Communicate with you about our service
  • Analyze usage patterns and trends
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Respond to your inquiries and support requests
  • Send you marketing communications (with your consent)

5. Information Sharing and Disclosure

We may share your information with:

a) Service Providers:

  • Bubble.io for web application hosting and building
  • Stripe for payment processing
  • LinkedIn for profile integration (if you choose to connect)
  • Analytics providers to help us understand app usage
  • Customer support tools to assist with inquiries

b) Legal Requirements:

We may disclose your information where required to comply with applicable laws and regulations, such as in response to a subpoena or court order.

c) Business Transfers:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of your personal information
  • Deletion of your personal information
  • Objection to processing of your personal information
  • Restriction of processing of your personal information
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this Privacy Policy
  • Sending an email to users (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via our website.

11. Third-Party Services

Bubble.io

We use Bubble.io to host and build our web application. Please refer to Bubble's Privacy Policy for information on how they process data: https://bubble.io/privacy

Stripe

We use Stripe for payment processing. Please refer to Stripe's Privacy Policy for information on how they process data: https://stripe.com/privacy

LinkedIn

If you choose to connect your LinkedIn account, we access your public profile information. Please refer to LinkedIn's Privacy Policy: https://www.linkedin.com/legal/privacy-policy

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country you live in. These countries may have data protection laws different from the laws of your country. By using our service, you consent to your information being transferred to and processed in the United States and other countries where our service providers are located.

13. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as needed to comply with our legal obligations. If you no longer want us to use your information, you can request that we erase your personal information and close your account.

14. Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

15. Acceptance of This Policy

By using Cover Companion, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our service. Your continued use of the service following the posting of changes to this policy will be deemed your acceptance of those changes.